Domestic assistance

This is a statutory service pursuant to the Social Services Act. Regarding payment, see chapter 8 in the Regulations attached to Act on Social Services.
 

You may contact the municipality for assistance in applying for domestic help, or you may ask another person to do this if you require. If someone else applies on your behalf, he or she must present a power of attorney signed by you.
 

You must attach a power of attorney signed by you if someone applies on your behalf.

The municipality will consider the application at the earliest opportunity. If the matter cannot be determined within one month. you will receive written information with the reason for this. At the same time you will be informed when a decision is expected to be made.

The municipality will obtain the information necessary to determine the application. Normally, a visit in the home will be made. A decision will then be passed. Normally, you will receive a reason at the same time. You will always be given a reason if there are grounds to believe that you may not be satisfied with the decision. If a reason is not given, you may then contact the municipality within the time limit for any appeal.

If you are not satisfied with the decision, you may appeal to the municipality within three weeks of having received the decision. Explain why you are not satisfied and why you feel that the decision should be changed. If you need advice, you may contact the municipality. If the municipality upholds its decision, the matter is sent to the county governor, who will decide whether the appeal shall be allowed.